Wholesale Terms & Conditions of Sale

These Wholesale Terms & Conditions ("Terms") govern all quotations, orders and sales made through the Jacques Amand Wholesale website and associated wholesale sales channels. Jacques Amand Wholesale is the wholesale trading name used by Jacques Amand International Ltd.

All Contracts entered into under these Terms are between the Customer ("the Customer") and Jacques Amand International Ltd ("the Company")


Effective Date: 1 August 2026

Company Information

Jacques Amand International Ltd

Registered in England & Wales

Company Number: 05687839

Registered Office: The Nurseries, Clamp Hill, Stanmore, HA7 3JS

VAT Registration Number:

GB 882 304819

These Terms form the basis of all contracts between the Company and the Customer unless otherwise agreed in writing by an authorised representative of the Company.

By placing an Order, the Customer confirms that they have read, understood and accepted these Terms & Conditions.

These Terms should be read in conjunction with the Company's:

  • Delivery & Ordering Policy
  • Export, CITES & Phytosanitary Information
  • Privacy Policy

In the event of any conflict between these Terms and the supporting policy pages, these Terms shall prevail.

1. Definitions

In these Terms:

Company means Jacques Amand International Ltd, a company registered in England and Wales (Company No. 05687839), which trades through its wholesale business as Jacques Amand Wholesale.

Customer means the person, partnership, company or other organisation purchasing Goods from the Company.

Goods means all flower bulbs, plants, horticultural products and associated items supplied by the Company.

Order means any request by the Customer to purchase Goods.

Order Confirmation means written confirmation issued by the Company accepting an Order.

Contract means the legally binding agreement formed between the Company and the Customer upon the issue of an Order Confirmation.

2. Application of these Terms

These Terms apply to every quotation, Order and Contract entered into between the Company and the Customer.

They supersede any previous conditions of sale and shall prevail over any purchasing conditions or other terms submitted by the Customer unless expressly agreed otherwise in writing by an authorised representative of the Company.

No employee, agent or representative of the Company has authority to vary these Terms unless confirmed in writing.

Should any provision of these Terms conflict with any Customer purchase order or purchasing conditions, these Terms shall take precedence unless expressly agreed otherwise in writing.

3. Quotations, Orders and Acceptance

All quotations are provided without obligation and remain valid for thirty (30) days unless otherwise stated.

Orders may be placed through the Company's wholesale website, by email or by telephone.

To assist accurate order processing, Customers should quote the relevant product codes and variety names wherever possible.

All Orders are accepted subject to:

  • product availability;
  • successful crop production;
  • quality inspection;
  • acceptance by the Company; and
  • these Terms & Conditions.

An acknowledgement of an Order confirms receipt only and does not constitute acceptance.

Acceptance of an Order occurs only when Jacques Amand Wholesale issues an Order Confirmation. At that point a legally binding Contract is formed between the Company and the Customer.

Until an Order Confirmation has been issued, the Company reserves the right to:

  • decline an Order;
  • amend quantities;
  • withdraw quotations;
  • correct pricing errors;
  • refuse Orders where products become unavailable;
  • refuse Orders where satisfactory payment or credit arrangements cannot be agreed.

4. Prices and VAT

Unless otherwise stated, all prices published by the Company are exclusive of VAT.

VAT will be charged at the prevailing UK rate where applicable.

Prices are based upon information available at the time of publication and may be altered without prior notice where necessary due to circumstances including, but not limited to:

  • exchange rate fluctuations;
  • supplier price increases;
  • freight or transport costs;
  • adverse weather;
  • crop failure;
  • plant disease;
  • increases in duties or taxation;
  • changes in legislation or regulatory requirements.

Price amendments shall not affect Orders that have already been accepted by the Company unless otherwise agreed with the Customer.

Where an obvious pricing error has occurred, the Company reserves the right to withdraw or amend the affected quotation or Order before acceptance.

Unless otherwise agreed in writing, prices are quoted in Pounds Sterling (GBP).

Acceptance of an Order does not constitute a guarantee that every item ordered will ultimately be available where circumstances described in Clauses 7, 8 and 9 apply.

5. Payment Terms

Payment by BACS is preferred using the Customer account number or invoice number as the payment reference.

Approved debit and credit cards are also accepted.

Trade credit facilities are granted entirely at the discretion of the Company and may be approved, varied, suspended or withdrawn at any time without prejudice to any other rights available to the Company.

Customers who have not been granted a credit account, or whose credit facilities have been withdrawn, shall be required to pay on a pro forma basis before Goods are dispatched.

Unless otherwise agreed in writing, approved trade account invoices are due for payment within thirty (30) days of the invoice date.

Invoices include a credit surcharge of five per cent (5%), which may be deducted by the Customer provided payment is received by the Company within the agreed credit period.

Where payment is not received within the agreed credit period, the surcharge shall remain payable.

Failure to make payment by the due date may result in one or more of the following:

  • suspension of future deliveries;
  • withdrawal or amendment of credit facilities;
  • Orders being placed on hold until the account has been brought up to date;
  • cancellation of outstanding Orders where appropriate;
  • refusal to accept further Orders on credit terms.

The Company reserves the right to charge statutory interest together with reasonable debt recovery costs on overdue accounts in accordance with applicable legislation.

The Company may require payment in full or in part before accepting an Order where it reasonably considers this necessary.

Payments must be received in full in the invoiced currency. Customers are responsible for bank, exchange and transaction charges, and any resulting shortfall remains payable.

Acceptance of late payment on one occasion shall not constitute a waiver of the Company's rights in relation to any future late payment or breach of these Terms.

6. Insolvency

The Company reserves the right to suspend performance of, or terminate, any Contract immediately by written notice if the Customer:

  • enters administration;
  • enters liquidation;
  • has a receiver or administrator appointed;
  • proposes a voluntary arrangement with creditors;
  • ceases, or threatens to cease, trading;
  • is unable to pay its debts as they fall due; or
  • the Company reasonably believes the Customer's financial position has materially deteriorated.

In such circumstances, all outstanding sums shall become immediately due and payable.

7. Customer Information and Credit Facilities

The Customer shall promptly notify the Company of any material changes that may affect the trading relationship, including but not limited to:

  • the Customer's legal entity or ownership;
  • registered office or trading address;
  • invoicing or delivery addresses;
  • VAT registration number;
  • company registration number;
  • principal contact details;
  • trading status; or
  • any circumstances that may materially affect the Customer's ability to meet its payment obligations.

The Company reserves the right to request updated credit references or financial information at any time.

Trade credit facilities are granted at the Company's discretion and may be reviewed, amended, suspended or withdrawn where the Company reasonably considers there has been a material change in the Customer's circumstances or payment history.

The Company reserves the right to require payment on a pro forma basis where credit facilities have not been approved or have been withdrawn.

8. Product Availability

The Goods supplied by the Company comprise living horticultural products.

Whilst every effort is made to fulfil all Orders in full, availability is dependent upon successful crop production, commercial grading and quality inspection.

The Customer acknowledges that the availability of living plant material may occasionally be affected by circumstances beyond the Company's reasonable control, including but not limited to:

  • adverse weather conditions;
  • crop failure;
  • plant disease;
  • pest damage;
  • quality issues identified during grading or inspection;
  • supplier shortages;
  • transport disruption;
  • import or export restrictions; or
  • changes to regulatory requirements.

Should any product become unavailable before dispatch, the Company may, at its discretion:

  • offer a suitable substitute in accordance with Clause 12;
  • offer a revised delivery date;
  • reduce the quantity supplied;
  • allocate available stock between Customers in such manner as the Company considers reasonable;
  • remove the affected Goods from the Order and issue an appropriate credit or refund.

The Company shall not be liable for any indirect or consequential loss arising solely from reduced availability resulting from circumstances beyond its reasonable control.

9. Crop Quality

Maintaining the quality of the Goods supplied is fundamental to the Company's reputation.

Accordingly, the Company reserves the right to withhold, reduce or cancel the supply of any Goods which, following harvesting, grading or inspection, do not meet the Company's normal commercial quality standards.

Where this occurs, the Company may, at its discretion:

  • supply the available quantity only;
  • offer a suitable substitute in accordance with Clause 12;
  • offer a revised delivery date;
  • cancel the affected Goods and issue an appropriate credit or refund.

The Company will always endeavour to discuss significant shortages or quality issues with the Customer wherever reasonably practicable.

This provision exists to ensure that the Company continues to supply Goods that meet the quality standards expected by its Customers.

10. Seasonal Products and Advance Orders

Many products supplied by the Company are harvested only once each year and are therefore available to order in advance of harvest.

Advance Orders enable Customers to reserve stock before it becomes available for dispatch.

All Advance Orders remain subject to:

  • successful crop production;
  • commercial grading;
  • quality inspection;
  • final stock availability; and
  • these Terms & Conditions.

Whilst every effort is made to fulfil Advance Orders in full, the Customer acknowledges that the Goods comprise living horticultural products and that quantities, quality and availability may occasionally be affected by circumstances beyond the Company's reasonable control.

Estimated dispatch dates are provided in good faith based upon anticipated harvesting schedules and represent the Company's best estimate at the time the Order Confirmation is issued.

Dispatch dates remain estimates only and may vary due to:

  • seasonal weather conditions;
  • crop development;
  • harvesting schedules;
  • quality inspections;
  • transport availability;
  • customs or export procedures where applicable;
  • other circumstances beyond the Company's reasonable control.

Acceptance of an Advance Order reserves stock where available but does not constitute a guarantee that every item ordered will ultimately be available for supply.

Where shortages occur following harvest or quality inspection, the Company may, at its discretion:

  • supply the available quantity;
  • offer a suitable substitute in accordance with Clause 12;
  • offer a revised delivery date;
  • cancel the affected Goods and issue an appropriate credit or refund.

The Company shall not be liable for indirect or consequential loss arising solely from revised dispatch dates or reduced availability resulting from seasonal growing conditions or crop performance.

11. Commercial Grading

Unless otherwise stated, bulbs are supplied in accordance with recognised commercial grading standards appropriate to the individual variety.

As living products, natural variation in size, shape, colour and appearance should be expected and shall not constitute a defect.

Every effort is made to ensure that Goods are:

  • commercially graded;
  • accurately identified;
  • supplied true to name; and
  • carefully prepared for dispatch.

For pricing purposes:

  • quantities below 100 bulbs shall be charged at the published price per 10;
  • quantities below 500 bulbs shall be charged at the published price per 100;
  • where no published price per 1,000 is shown, quotations are available upon request.

12. Product Information, Photography and Growing Advice

The Company makes every reasonable effort to ensure that product descriptions, specifications, photography, illustrations, dimensions and cultural information are accurate at the time of publication.

However, because the Goods comprise living plant material, the Customer acknowledges that:

  • flowering times may vary;
  • flower colour may vary;
  • plant height may vary;
  • performance may vary according to local growing conditions;
  • images are representative only;
  • Dimensions, flowering periods and performance are approximate and may vary according to seasonal growing conditions.

Photographs, illustrations and descriptions are intended as guidance and shall not constitute a warranty or guarantee of the exact appearance or performance of the Goods.

Growing advice is provided in good faith for general guidance only and should be interpreted in conjunction with local growing conditions and accepted horticultural practice.

13. Substitutions

The Company recognises that product availability may occasionally change between the time an Order is placed and the point of dispatch.

Unless the Customer has specifically instructed otherwise at the time an Order is placed, the Company reserves the right to substitute an unavailable variety with the nearest suitable alternative of equal or greater commercial value.

Where a suitable substitute is unavailable, the Company may, at its discretion:

  • contact the Customer to discuss alternative options;
  • offer a revised delivery date;
  • remove the affected Goods from the Order;
  • issue an appropriate credit or refund.

Customers who do not wish substitutions to be made should notify the Company when placing their Order.

Any substitution will always be made in good faith with the intention of supplying Goods of comparable horticultural quality, commercial grading and value.

14. Delivery and Collections

Delivery dates requested by the Customer will always be accommodated where reasonably practicable. However, all delivery dates are estimates only and are not guaranteed.

The Company supplies living, seasonal horticultural products and, whilst every effort is made to meet anticipated dispatch dates, delivery may occasionally be affected by circumstances beyond the Company's reasonable control, including crop performance, harvesting schedules, weather conditions, transport disruption, customs procedures or regulatory inspections.

The Company reserves the right to make partial or split deliveries where:

  • products become available at different times;
  • this is necessary to maintain product quality;
  • operational requirements make separate deliveries appropriate.

Where the Company elects to split an Order for its own operational reasons, additional carriage charges will not normally apply unless otherwise agreed with the Customer.

Delivery charges shall be those published by the Company at the time the Order is accepted unless otherwise agreed in writing.

Deliveries to remote or non-standard locations may be subject to additional carriage charges. Where applicable, these will be advised before dispatch.

Collection of Orders is available by prior arrangement.

Customers requesting collection should provide a minimum of three (3) full working days' notice.

The Customer shall ensure that suitable arrangements are in place to receive the Goods at the agreed delivery address.

Where delivery cannot be completed because the Customer is unavailable or otherwise unable to accept the Goods, the Company reserves the right to recover any additional costs incurred.

Further operational guidance regarding deliveries is available within the Company's Delivery & Ordering Policy.

15. Risk and Retention of Title

Risk in the Goods shall pass to the Customer upon delivery or, where the Goods are collected by the Customer or its appointed carrier, upon collection.

Ownership of the Goods shall remain with Jacques Amand Wholesale until payment has been received in full for:

  • the Goods supplied; and
  • any other sums owed by the Customer to the Company.

Until ownership passes, the Customer shall:

  • store the Goods separately where reasonably practicable;
  • clearly identify the Goods as the property of Jacques Amand Wholesale;
  • take reasonable care of the Goods;
  • maintain the Goods in satisfactory condition.

If the Customer fails to make payment when due, the Company reserves the right, where legally permitted, to recover Goods to which it retains title and, where legally permitted, enter premises under the Customer's control for the purpose of recovering those Goods.

Nothing within this clause shall prevent the Customer from selling the Goods in the ordinary course of business before ownership transfers, provided the proceeds are held on behalf of the Company to the extent permitted by law.

16. Inspection, Claims and Quality

The Customer should inspect all Goods as soon as reasonably practicable following delivery.

Claims relating to shortages, incorrect Goods or visible transit damage should be notified to the Company as soon as reasonably practicable and, in any event, within seven (7) days of receipt.

Where a defect could not reasonably have been identified upon delivery, the Customer should notify the Company promptly upon discovery.

Where reasonably requested, the Customer shall provide:

  • photographs of the Goods;
  • photographs of the packaging;
  • batch or product details;
  • any additional information reasonably required to investigate the claim.

The Customer should retain all packaging until any claim has been resolved.

Failure to notify the Company within the above timescale may affect the Company's ability to investigate or recover losses from its carriers or suppliers.

The Company guarantees that all varieties supplied shall be true to name.

As the Goods comprise living horticultural products, successful establishment, flowering and performance depend upon numerous factors beyond the Company's reasonable control, including:

  • weather conditions;
  • soil type;
  • drainage;
  • planting methods;
  • storage following delivery;
  • pests and disease;
  • ongoing care.

Accordingly, whilst every effort is made to supply healthy Goods of the correct variety, no warranty is given regarding flowering performance, establishment or productivity once the Goods have left the Company's control.

Where the Company accepts that Goods were supplied incorrectly, damaged prior to delivery or failed to meet the Company's normal commercial quality standards at the point of dispatch, the Company's liability shall be limited, at its discretion, to:

  • replacement Goods;
  • an appropriate credit; or
  • a refund.

17. Returns and Cancellations

Orders accepted by the Company may only be cancelled with the Company's prior written agreement.

Products that have been:

  • specially sourced;
  • reserved against seasonal availability;
  • harvested specifically for an Order;
  • prepared for dispatch; or
  • dispatched,

may not be cancelled except at the Company's discretion.

Returns of living plant material will only be accepted with the Company's prior written authorisation.

Unauthorised returns may be refused.

Where a return is agreed, the Company will advise the Customer regarding:

  • the return address;
  • packaging requirements;
  • transport arrangements;
  • whether replacement Goods, credit or refund will be provided.

Nothing within these Terms shall exclude or restrict any statutory rights that cannot legally be excluded.

18. Export Orders

Export Orders are accepted subject to the import requirements and legal restrictions applicable within the destination country.

The Customer is responsible for ensuring that all import requirements have been satisfied before placing an Order.

The Customer shall provide all information reasonably required by the Company to facilitate export, including, where applicable:

  • VAT registration numbers;
  • EORI numbers;
  • import permits;
  • tax registration numbers;
  • customs documentation;
  • any destination-specific requirements.

Additional charges may apply for:

  • phytosanitary inspections;
  • phytosanitary certificates;
  • CITES permits;
  • customs documentation;
  • cleaning or preparation of Goods;
  • freight or courier charges;
  • any other certification required by the importing authority.

Current export charges are published separately and may be amended from time to time.

Export Orders may be subject to additional inspection and processing times.

The Company shall not be liable for delays resulting from customs authorities, plant health inspections, destination country import procedures or regulatory requirements outside its reasonable control.

Certain Goods may be prohibited from export to specific countries.

Where export restrictions prevent fulfilment of an Order, the Company shall notify the Customer as soon as reasonably practicable and may:

  • offer an alternative product;
  • amend the Order;
  • cancel the affected Goods and provide an appropriate credit or refund.

Further operational guidance is available within the Company's Export, CITES & Phytosanitary Information page.

19. Intellectual Property

All intellectual property rights, including but not limited to copyright, trade marks, logos, photography, illustrations, product descriptions, catalogues, website content and other published materials produced by or on behalf of Jacques Amand Wholesale shall remain the property of the Company or its licensors.

Nothing within these Terms grants the Customer any ownership or licence to use the Company's intellectual property. Customers may only use Company photography, product descriptions and other marketing material where authorised by the Company or supplied for that purpose.

Customers may use the Company's product descriptions and images solely for the purpose of marketing and selling genuine Jacques Amand Wholesale products, provided that:

  • the content is not altered in a misleading manner;
  • the Company's branding and copyright notices are retained where reasonably practicable; and
  • the material is not used in a way that may damage the reputation of the Company.

The Company reserves the right to withdraw permission for the use of its intellectual property at any time where it reasonably believes it is being misused.

20. Limitation of Liability

Nothing in these Terms excludes or limits the Company's liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability which cannot lawfully be excluded or limited.

Subject to the above, the Company's total liability arising from any Contract shall not exceed the price paid by the Customer for the Goods giving rise to the claim.

The Company shall not be liable for any indirect, consequential or economic loss including, but not limited to:

  • loss of profit;
  • loss of business;
  • loss of contracts;
  • loss of anticipated savings;
  • loss of goodwill;
  • loss of crops;
  • loss of planting schemes;
  • landscaping or installation costs;
  • contractual penalties payable to third parties.
  • business interruption.

The Customer acknowledges that the Goods are living horticultural products and that successful cultivation depends upon factors beyond the Company's reasonable control.

21. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

Such events include, but are not limited to:

  • adverse weather conditions;
  • crop failure;
  • pest or disease outbreaks;
  • fire, flood or other natural disasters;
  • transport disruption;
  • industrial disputes;
  • interruption of utilities or communications;
  • acts of government or regulatory authorities;
  • customs delays;
  • import or export restrictions;
  • epidemics or pandemics;
  • failure of suppliers or growers;
  • any other event beyond the Company's reasonable control.

Where such circumstances continue for an extended period, the Company reserves the right to suspend, amend or cancel the affected Contract without liability, subject to refunding any sums paid for Goods that cannot be supplied.

22. Relationship Between the Parties

Nothing contained within these Terms shall be construed as creating any partnership, joint venture, agency, employment relationship or exclusive arrangement between the Company and the Customer.

Each party acts as an independent contracting party.

No variation to these Terms shall be binding unless agreed in writing by an authorised representative of Jacques Amand Wholesale.

Any concession, extension of time, waiver or commercial arrangement agreed on one occasion shall not establish a precedent or vary these Terms for future transactions unless expressly confirmed in writing.

23. No Waiver

Failure or delay by the Company in exercising any right or remedy available under these Terms shall not constitute a waiver of that right or remedy.

Any waiver shall be effective only if made in writing and signed by an authorised representative of the Company.

A waiver of any breach shall not be deemed to be a waiver of any subsequent breach or of any other provision of these Terms.

The exercise of any right or remedy by the Company shall not prevent the exercise of any other right or remedy available under these Terms or at law.

24. Notices

Any notice required to be given under these Terms shall be in writing.

Notices may be delivered:

  • by first class post;
  • by recognised courier; or
  • by email.

A notice shall be deemed received:

  • if delivered by hand, on delivery;
  • if sent by first class post, two Business Days after posting;
  • if sent by email, on the Business Day it is transmitted, provided no delivery failure notification is received.

Notices shall be sent to the last notified business address or email address of the receiving party.



25. Entire Agreement

These Terms, together with any documents expressly referred to within them, constitute the entire agreement between the Company and the Customer relating to the sale of the Goods.

They supersede all previous discussions, negotiations, representations, understandings and agreements relating to the same subject matter.

The Customer acknowledges that it has not relied upon any statement, representation or promise made by or on behalf of the Company other than those expressly set out in these Terms.

Nothing within this clause excludes liability for fraudulent misrepresentation.

26. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed severed from these Terms.

The validity and enforceability of the remaining provisions shall not be affected.

Where possible, any invalid provision shall be interpreted in a manner that most closely reflects the original commercial intention of the parties while remaining legally enforceable.

27. Governing Law and Jurisdiction

These Terms and any Contract formed between the Company and the Customer shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to determine any dispute or claim arising out of or in connection with these Terms or any Contract between the parties.

Nothing in this clause shall prevent the Company from taking action in any other jurisdiction where this is necessary to protect its rights or recover sums lawfully due.