Important Ordering information:
Seasonal Ordering:
We have two very distinct seasons for planting/shipping.
Autumn: Shipping from August to early December depending on bulb type, planting time and availability on later varieties.
Spring: Shipping from late February to late April depending on bulb type, planting time and availability on later varieties.
Orders are accepted subject to crop results and availability at the time of despatch.
Delivery Charges:
UK Mainland: Delivery each planting season carries a delivery charge at the current rate:
£8.50 for orders under £100.00.
£12.50 for orders over £100.00.
Non Mainland UK: Delivery at cost from UK. Notification of shipping cost before dispatch if over £20.00.
Rest of world: Delivery at cost plus Phytosanitary Health Certificate and, where applicable, CITES costs. Notification of shipping cost before dispatch.
Delivery time:
Selling plants and bulbs involves a delicate and time-sensitive process. Our plants and bulbs are grown with care and precision, and their availability is often subject to seasonal conditions, growing periods, and the timing of deliveries from our trusted suppliers.
Our policy is to deliver your goods when all items in your order are in stock. This means that there are instances when we may not be able to fulfill your order within the traditional 30-day timeframe. We aim to to reduce partial shipments and thier carbon footprint, and ensuring you receive your complete order as quickly as possible.
If you require your order by a specific date please conact bulbs@jacquesamand.co.uk to discuss.
Payment:
We use Stripe as the payment processing platform to service all our online credit card sales. This does not require you to have an account, and permits you to use the credit card of your choice. With Stripe, your online purchases are protected as Stripe encrypts your sensitive financial information so the only person who can see it is you.
We offer our customers the option of payment in GBP (£), USD ($) or Euros (€). You choose your payment currency. The customer is responsible for all currency transaction charges to ensure payment in full is received for the order value. The customer is liable for any charges and shortfalls may be invoiced to the customer for payment.
Alternatively, with prior agreement, customers may make payment in person when collecting orders from The Nurseries.
In the event we are unable to fulfil part of your order, refund(s) for payment(s) can only be made via the original payment method.
Conditions of sale:
Whilst we guarantee all varieties to be true to name, we are unable to give any warranty, expressed or implied, as to flowering or productiveness as these are understandably subject to environmental and other conditions out of our control.
Substitutes. In the absence of instructions to the contrary we reserve the right to substitute the nearest available alternative of at least equal value should any items be sold out, unobtainable or not to a satisfactory standard.
Complaints and claims for delivery discrepencies, quality problems, damage or items lost in transit cannot be entertained unless made in writing within 7 days after receipt of good(s). Telephone calls of the same should be confirmed in writing withing 7 days.
Late arrival of goods. Whilst every effort will be made to comply with customers wishes regarding delivery we do not accept any liability for any costs incurred due to late arrival of goods.
Cancellations. Once your order has been accepted by us it cannot be cancelled except under exceptional circumstances and without consent.